Refund policy
At Nordsprite, many of our products are customized and made to order. Please review our return and refund policy carefully before placing your order.
Return Window
Eligible return requests must be submitted within 30 days after the order is delivered.
To request a return, please contact us at support@nordsprite.com with your order number and details about the item.
Quality Issues, Damaged Items, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days after delivery at support@nordsprite.com.
Return Conditions
If a return is approved, the item must be:
Unused
Returned according to the instructions provided by our support team
Refunds
If your refund is approved, it will be processed to your original payment method. Please allow time for your bank or payment provider to process and post the refund.
Shipping fees may not be refundable unless the return is due to a quality issue, damaged item, or incorrect item.
If you need to change or cancel an order, please contact us as soon as possible at support@nordsprite.com. We will do our best to assist before production begins.
Contact
For return or refund questions, please contact us at:
support@nordsprite.com