frequently asked
questions
How long does shipping take?
Because our products are made to order, customization and production usually take 7-14 business days. After your order ships, delivery usually takes 7-10 business days. The estimated total delivery time is 14-24 business days.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information when available.
Can I change or cancel my order?
Please contact us as soon as possible at support@nordsprite.com. If your order has not been processed yet, we will do our best to update or cancel it.
What is your return policy?
We accept eligible return requests within 7 days after delivery. Customized items are made specifically for you and cannot be returned for non-quality reasons. If your item arrives damaged, defective, or incorrect, please contact support@nordsprite.com with your order number and photos.
What should I do if my item arrives damaged?
Please contact us with your order number and photos of the damaged item and packaging. We will help resolve the issue as quickly as possible.
Do you ship internationally?
Available shipping destinations are shown at checkout. Shipping rates and delivery times may vary by location.
How do I contact customer support?
You can reach us through the contact form or by email at support@nordsprite.com.